Returns Policy – Nayab Bukele
At Nayab Bukele, we take great pride in offering you exceptional t-shirts, pins, and decals that add a touch of creativity to your life. While we make every effort to ensure your satisfaction, we understand that there might be instances when you need to return or exchange a product. To streamline the process, we have detailed our Returns Policy below. Please take a moment to review the guidelines.
1. Eligibility for Returns and Exchanges:
- You are eligible to initiate a return or exchange within 30 days from the date of delivery for all eligible products, including t-shirts, pins, and decals.
- To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging intact.
2. Non-Returnable Items: Certain products are non-returnable for hygiene and safety reasons. These items include:
- Used, worn, or washed clothing products.
- Pins and decals that have been applied or used.
- Custom-made or personalized products unless there is a manufacturing defect or an error on our part.
3. Returns Process: Should you wish to initiate a return or exchange, please follow these steps: a. Contact our dedicated customer support team at support@shopnayibbukele.com to initiate the return or exchange process. b. Provide your order number, details of the product, and the reason for the return or exchange. c. Our customer support team will guide you through the return shipping process and provide any additional instructions. d. Carefully package the item, ensuring it is securely protected during transit. e. Ship the item back to us using a trackable shipping method. Please note that customers are responsible for the return shipping costs.
4. Refunds and Exchanges: a. Once we receive and inspect the returned item, we will notify you of its status. b. If the returned item meets our eligibility criteria, we will process a refund to your original payment method within 7 to 10 business days. Please note that shipping and handling fees are non-refundable. c. In the case of an exchange, any price differences and additional shipping costs will apply. Our customer support team will assist you in this process.
5. Damaged or Defective Products: While we strive to maintain the highest quality standards, if you receive a damaged or defective item, please contact us immediately with a clear description and, if possible, a photograph of the issue. We will arrange for a replacement or provide a full refund, including shipping costs, for the damaged or defective item.
6. Cancellations: Should you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will process the cancellation and issue a full refund. However, if the order has already been dispatched, the standard return process will apply.
7. Additional Information:
- Nayab Bukele reserves the right to refuse returns or exchanges that do not meet the outlined eligibility criteria.
- Please allow 7 to 10 business days for your return or exchange to be processed once we receive the item.
- In the event of any dispute or unique circumstances, Nayab Bukele will review each case individually and endeavor to find a fair resolution.
If you have any questions or require further assistance regarding our Returns Policy, our friendly customer support team at support@shopnayibbukele.com is always here to help. We value your satisfaction and are dedicated to ensuring a delightful shopping experience at Nayab Bukele.
Thank you for choosing Nayab Bukele. Happy shopping